BOOKING PROCESS :

• 25% of Total Payment for Booking Confirmation.
• 50% of Total Payment before starting the Trip.
• Balance amount need to be paid at the end of the Trip.

Note :-  Apart from above, in case of bookings made for peak season dates full payment is required to be made at the time of booking itself.

MODE OF PAYMENT:

 Clients can make payment using any of the following methods :-

• 1. By Online Credit / Debit Card Payment (Visa/Master Card/Diners Club)
• 2. By Cash / Cheque / Demand Draft.
• 3. By Bank Transfer (IMPS, RTGS & NEFT).
• 4. BY UPI & GOOGLE PAY

Note :-  In case of payment through credit/ debit card, 2.5% bank charges would be levied over and above the total amount.

Terms & Conditions

•           Minimum KM’s/Day : 300 Kilometers, New Billing starts as per Calendar day.
•           Calculation : All Distance & Timings are calculated from Garage to Garage.
•           Driver Allowance : For local trips, Driver allowance will be applicable after 10 hours of   service or beyond 10 PM to 6 AM. Similarly, for outstation trips, any journey occurring between 10 PM to 6 AM will attract additional Driver allowance.
•       Additional Charges : Toll, Parking & any fine imposed due to negligence by Guest on Road.
•           Interstate Permit : Vaild only for 7 Days. No permits issued post Trip.
•       Prohibited Activites : Smoking & Drinking strictly prohibited during the travel.
•           Customers are responsible for their belongings, Buszonrent nor Drivers and Cleaners are not responsible for any lost valuables in Vehicle.
•           Guide Charges are not included, provided at extra if needed.
•            Conclusion of Trip : Any extra charges beyond the agreed price should be settled before the journey concludes.
•           Washing & Cleaning Charges : Applicable for stains, smells, vomit, or any messes.
•           Cleaning Charges : A cleaning fee of Rs.500 will be levied for vehicles decorated for special occasions such as weddings or functions.
•           Vehicle Availability : If the fleet is unavailable on preferred dates after confirmation, a refund is processed within 2/3 working days.
•           Factors Beyond Control: Charges due to factors beyond our control (flight delays, road blockage) are extra.
•           Rate Variability: Quoted rates are subject to change during long weekends or special occasions.
•           Baggage Allowance: Provided based on vehicle capacity.
•           Refund Processing: Refunds, following the verification of any extra amounts collected, are diligently processed within a minimum of 8 to 10 working days. This ensures a thorough examination to guarantee accuracy before the refund is initiated.
•           Complaint Notification: Any complaints about services or the vehicle must be reported within 7 days of the trip’s conclusion for consideration of refund or compensation.
•           Air Conditioning Usage: Air conditioning is effective while the vehicle is moving, with additional charges for stationary use.
•            Malfunction Disclaimer: The company is not responsible for air conditioning malfunctions on level roads or in extreme weather.
•            Air Conditioner Availability: Air conditioners may not function well due to weather conditions or road conditions.
•            Baggage Allowance: Porterage is not included in the tour package, and baggage allowance is based on vehicle capacity.
•            Travel Convenience: Customers can stop worrying about parking, car problems, and road conditions, focusing on the journey while drivers manage logistics.
•           Comfortable Travel: Well-maintained vehicles offer a comfortable and seamless travel experience with air conditioning, movable seats, and ample luggage space.
•           Reasonably Priced Travel: buszonrent offers affordable prices for outstation travel, making it a cost-effective option for long-distance trips.
•           GST Applicability: All vehicle package prices are exclusive of GST. The applicable GST rates are additional to the quoted prices.
•            Passenger Travel Insurance: The company does not offer passenger travel insurance for customers. Travelers are encouraged to arrange their insurance.
•           Traffic Congestion: In cases of traffic congestion, especially during peak hours, the journey duration may vary, and additional travel time should be considered.
•           Road Repair Delays: Delays caused by road repair work or construction activities may lead to an extension of the journey duration, and customers are advised to plan accordingly.
•           Unpredictable Weather Conditions: In the event of unpredictable weather conditions affecting the journey, including heavy rainfall or natural disasters, trip adjustments may be necessary.
•            Flexible Vehicle Upgrade: Customers have the option to upgrade their selected vehicle based on availability. Any additional charges will be communicated and agreed upon before the upgrade.
•            Customer Behavior: buszonrent reserves the right to refuse services to customers exhibiting unruly behavior, intoxication, or posing a threat to the driver, vehicle, or co[1]passengers.
•            Trip Alterations: Changes in travel dates or vehicle preferences are permissible with prior notice. However, last-minute alterations may be subject to additional charges.
•            Re-routing Requests: Customer requests for route changes during the journey will be accommodated if possible, and any resulting tolls or additional charges will be borne by the customer.
•            Customer Feedback: We encourage customers to provide constructive feedback for continuous improvement. Any concerns or complaints should be communicated within seven days of the trip’s conclusion.
•           Emergency Procedures: In the event of an emergency, customers are expected to follow the instructions of the driver for a safe and orderly evacuation.